You might have the smartest strategy in the world, but Engagement makes the difference between success and failure. It’s about facing and overcoming the personal and interpersonal obstacles that make that difference. Engagement means always listening to the voices of customers, employees and other important players. This dramatically increases your team’s collective intelligence, and their commitment to the job and the customer.
It’s also about paying attention to your own gut, heart and intuition – what we call Inner Agility. Inner Agility is the ninja-like strength and awareness needed to stand and act in the face of complexity and uncertainty.
We’ll teach you to:
- Design and run planning projects that engage a range of employees, customers and other stakeholders
- Build your team’s capacity to make and manage effective commitments to each other and the customer
- Challenge stale assumptions and mental models about the business you're in